Return + Exchange Policy
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| Exchanges: Step One |
If you need to exchange an item, please call 866.937.6398 and press 4 for a Return Authorization Number (RA #). Merchandise can not be returned with out a Return Authorization Number (RA #) from WheelsNEXT. A customer service representative will then walk you through the steps for your return or exchange.
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| Exchanges: Terms and Conditions |
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise any condition that is not brand new.
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| Exchanges: Packaging |
Merchandise must be completely repackaged in the original packing for return or wrapped in plastic and boxed before they are returned to us.
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| The "It doesn't fit" Exchange - NO COST |
There are many factors that determine wheel fitment , including the all mysterious "X-factor". In accordance with our Fitment Guarantee, WheelsNEXT will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom computer numerical control (CNC) machining. Be assured that any such combination of solutions are tried and true methods that have been part of the custom wheel and tire industry for over 50 years. These solutions are generally accepted business practices of the wheel and tire industry and are in accordance with WheelsNEXT Best Practices.
TIMING: If your product has a fitment issue, you must contact the WheelsNEXT Customer Service Department within 48 hours of merchandise delivery to report the issue.
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| The "It was damaged in shipping" Exchange - NO COST |
All orders processed by WheelsNEXT must follow a strict quality assurance process that is part of the overall WheelsNEXT Best Practices Manual. Part of the Best Practices is how we protect your shipment. All Wheel + Tire Combos are first wrapped in a protective stretch wrap with multiple cardboard discs. Then each Combo is placed in a think double-walled cardboard box, and more cardboard is used to fill in any gaps to ensure that there is no wiggle room for the product and to add extra protection. This box is then finally sealed with an industrial staple machine to ensure a secure box closure.
With so much protection damage is not an issue. In the rare occasion that your order does get damaged during shipping, though, WheelsNEXT will pay 100% of the costs to exchange your damaged product and send you out a new product. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives at the WheelsNEXT facility. Save all packaging material for FedEx carrier inspection. The FedEx carrier will then pick up and inspect the damaged merchandise to return to WheelsNEXT.
TIMING: If your shipment has arrived damaged, you must contact the WheelsNEXT Customer Service Department within 48 hours of receipt to report the damage.
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| The "I got the wrong merchandise" Exchange - NO COST |
All orders processed by WheelsNEXT must follow a strict quality assurance process that is part of the overall WheelsNEXT Best Practices Manual. Additionally, even though we verbally confirm every order placed on the phone to insure order accuracy, and use NetSuite, the latest customer management and inventory software on the market, on the rare occasion a customer may still get the wrong merchandise. If WheelsNEXT ships the wrong merchandise, WheelsNEXT will pay 100% of the costs to get you the right product.
TIMING: If you receive the incorrect product, you must contact the WheelsNEXT Customer Service Department within 48 hours of receipt to report the issue.
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| The "I don’t like how the wheels look" Exchange |
If you don’t like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater value. For this exchange, customers will only have to pay for FedEx shipping charges to and from WheelsNEXT, as well as any difference in price plus all applicable duties and taxes. Only if the exchange is for a Wheel + Tire Combo, the customer will also have to pay a $60 mounting and balancing fee for wheel sizes 15 - 19 Inches, or an $80 mounting and balancing fee for wheel sizes 20 inches and larger. Though the mounting and balancing fee is waived on the original order, but it is required for exchanges because the Production Department must dismount the returned Wheel + Tire Combo, and then they must also mount another Wheel + Tire Combo.
TIMING: If you don't like the look of your wheels, you must contact the WheelsNEXT Customer Service Department within 48 hours of receipt to report the damage.
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| Returns: Step One |
If you need to return or exchange an item, please call 866.937.6398 and press 4 for a Return Authorization Number (RA #). Merchandise can not be returned with out a Return Authorization Number (RA #) from WheelsNEXT. A customer service representative will then walk you through the steps for your return.
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| Returns: Terms and Conditions |
There are no returns on used or damaged merchandise.
TIMING: If you would like to return a product, you must contact the WheelsNEXT Customer Service Department within 15 calendar days of delivery. All merchandise must be new, and un-mounted. Once a wheel is mounted or installed on a vehicle, they can not be returned. For customers purchasing wheels only (i.e. no tires), once a tire is mounted on a wheel no returns will be allowed. Shipping and labor are non-refundable.
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| Returns: Fees |
In the case where a customer prefers a return for refund, instead of an exchange, and the merchandise is returned in new condition, the customer will only be a assessed a 10% restocking fee (not to exceed $200), plus shipping charges to and from WheelsNEXT. The restocking fee also applies to shipments that are refused, as well as orders cancelled prior to shipping that already have begun the order fulfillment process. If the return is for a Wheel + Tire Combo, the customer will also be assessed a $40 dismounting fee for all wheel sizes. The dismounting fee is required because the Production Department must dismount the returned Wheel + Tire Combo.
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| Returns: Packaging |
Merchandise must be completely repackaged in the original packing for return or wrapped in plastic and boxed before they are returned to us.
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| Order Cancellations and Courtesy Exchanges |
Please understand that WheelsNEXT prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Mounting and balancing, for example, takes a great deal of time and care. Also, many times special orders have to be especially shipped from the manufacturer to our facilities to complete your order. As a result, order cancellations prior to shipping must also follow the return and exchange policies. The good thing is that you did buy from WheelsNEXT, and in an effort to satisfy every customer, WheelsNEXT does offer courtesy exchanges free of charge on merchandise that has not yet shipped.
TIMING: To receive a courtesy exchange the customer must contact the WheelsNEXT Customer Service Department before the merchandise ships.
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| Refunds and Credits: Generally |
Credits will be issued to the credit card, Paypal, or Google account used on the order. If payment was received by cash, money order, check, Western Union, or wire transfer, WheelsNEXT will refund by check to the shipping address. Please allow 3-5 business days for the credit to reflect on your credit card statement.
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| Credits: Missing Parts or Incomplete Labor |
Credits due to missing parts (ex. missing lugs) or incomplete labor (ex. balancing), will be credited as follows: $20 for lug nuts, and up to $40 for balancing.
TIMING: Shortages in missing parts must be reported to the WheelsNEXT Customer Service Department within 48 hours of receiving the original order.
TIMING: For balancing issues, the customer has 7 calendar days to report the problem to the WheelsNEXT Customer Service Department.
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| Manufacturers Warranties |
All merchandise sold by WheelsNEXT is sold in brand new condition, and is covered by manufacturer warranty. The manufacturer warranty coverage relationship exists directly between, and only between, the manufacturer and the customer. Even though WheelsNEXT has no duty to become involved in manufacturer warranty claims, our Customer Service Department will still be happy to assist you in communicating and helping you receive a manufacturer warranty, from the manufacturer. Other than applicable manufacturers’ warranties, there are no other warranties, express or implied, including any warranty of merchantability for a particular purpose.
The Customer is liable for roundtrip shipping cost when returning or exchanging an item. This also applies to any issues concerning warranty.
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